Terms and Conditions
Lusso, LLC (Referred to as "Lusso", "us", "our", or "we") is a vehicle rental platform that provides vehicles to travelers and local population wanting to rent a vehicle. We are available via phone, email, and online at www.thelussoway.com. Our website, vehicles, and any associated service will be referred to as "the services". By using and or accessing the services including but not limited to communicating with us or others affiliated with us, you agree to be legally bound and comply to the provisions of the Terms and Conditions.
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Our Terms and Conditions begin the "Agreement" between you ("Party" or "Parties") and Lusso. Additionally, Lusso will provide a vehicle rental agreement that will contain a summary of each reservation, which will be accessible in the services for any reservation, previous or booked, in which you may present as proof of your reservation.
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Lusso reserves the right to modify the services or agreement and these terms and conditions at any time. If we modify our Terms and Conditions, we will update the "Last revised" date that is in the top left corner of this page. If you continue to use the services provided by Lusso after the Terms and Conditions have been modified, you are agreeing to comply and be legally bound by the new, modified Terms and Conditions. If you do not agree with the modified Terms and Conditions, your only recourse is to cease the use of the services provided by Lusso.
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Eligibility for the services
The Services provided by Lusso are dedicated only for guests that meet our eligibility requirements in the location of where the vehicle is booked, and for guests who are 21 years of age or older. Use of the services provided by Lusso by any person that doesn't meet the eligibility requirements below is prohibited.
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Eligibility Requirements are as listed:
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1. A valid Drivers License
2. A valid insurance policy that clearly states the Drivers name being listed as an insured party
3. 21 years of age or older
4. Must pass a Driver Approval process which will be performed by our commercial insurance
5. Up to date and valid phone number
6. Up to date and valid email address
7. The payment method provided for the reservation must match the name on your drivers license
Verification
If necessary, Lusso has the right to perform a screening, or any checks, in order to help verify the identity or identities, including but not limited to background checks, driving history, and the validity of a drivers license provided. We do not endorse any vehicle, party, or parties background, to commit and specific process to screening. We may at our own discretion use a third party source to verify the information given to us, by you, to obtain information where applicable. You hereby authorize Lusso to use, store, request, receive, information described above. Lusso has the right to approve or decline your request to rent a Lusso vehicle at our discretion.
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When you attempt to rent a Lusso vehicle, we reserve the right, if it is decided you are an increased risk level party, to obtain your personal and or business insurance score, background check, credit report, as well as a criminal background check if applicable, in compliance with the Fair Credit Reporting Act, where permissible under law.
Fees
Any fees charged for the services provided by Us will be itemized at the time of checkout for all parties. You are within your right to verify the amount due for the services prior to providing payment. When you provide a payment to Us for the services, you hereby authorize Lusso, including but not limited to any third party service provider affiliated with Lusso, to store your payment information for future use in the event any payment for the services is due to Lusso. You hereby authorize Lusso, and any third party service provider affiliated with Lusso, to use the stored payment information for balances owed to Lusso, including but not limited to trip fees and trip costs, any guest fees, security deposits, claims costs, administrative fees, late fees, and processing fees. Our payment processors have arrangements with card networks to update stored payment information automatically, however we require a notification in the event of a changed payment information including but not limited to an expired card, stolen card, or lost card, for balances.
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You hereby authorize Lusso, and any service provider decided by Us, to employ all legal methods that are available to Us at the time of your reservation to collect any amount due, including but not limited to collection agencies, or legal counsel. We, or the collection agencies we decide to work with, reserve the right to report information regarding your Lusso account to the credit bureaus. As a result of doing so, any late or missed payments, as well as any other defaults on your reservation may end up being reported to your credit report. Including the amount due, any charge backs, or delinquent accounts, will be charged with fees, including but no limited to convenience fees, collection fees, or any other third party charges.
Prohibited Actions
Connecting to your access to or use of the services provided by Lusso, you hereby agree that you will not violate, advocate, request, encourage, or assist any third party to violate any law, including but not limited to:
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1. Breach or violate any local, state, provincial, regional, or national law or regulation. This includes but is not limited to tax, airport, licensing, registration, or third party law
2. Perform, distribute, display, prepare, or reverse engineer derivative works any content belonging to or licensed by Lusso, including but not limited to the services, trademarks, patents, copyrights, privacy, intellectual property, contractual and or moral rights, unless expressly permitted in writing giving permission on behalf of Lusso.
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You will not tarnish, harm, or dilute the Lusso brand or image in any way, including but not limited to unauthorized use of the services and/or content, using and/or registering "Lusso" or terms derived such as trademarks, trade names, domain names, without limitation, as well as registering and/or using trade names, social media account usernames, domain names, trademarks, promotional campaigns, without limitation that closely imitate the Lusso brand which can confuse users due to similarity.
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You will not provide any false or misleading information, including but not limited to false names, date of birth, drivers license information, insurance, payment method information, personal information, information related to a claim such as a damage claim for a vehicle, requesting a reservation on behalf of another person aside from yourself of the company you are representing. You also agree to not impersonate any person or identity, including but not limited to falsifying or misrepresenting yourself with any person or entity.
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You hereby agree to honor all commitments made, included but not limited to paying any and all fees, penalties, and any amount owed to Lusso, deliver, return, or make available any Lusso vehicle or optional extras in a timely manner, not transfer your Lusso rental to another individual or party without prior consent from Lusso, you will not leave a vehicle accessible or running with the keys inside of the vehicle, unless expressly instructed to do so by Lusso, you will not harass, defame, or stalk any party associated with Lusso, you will not use the services provided by Lusso to distribute, post, submit, or transmit any information concerning another person or business entity, including but not limited to photographs or videos of others without prior consent, payment information, contact or personal information. You will not contact other Lusso users unless it is related to a reservation, booking, listing of a vehicle, or regarding the use of the services by said party, nor will you commercialize any content related to the services provided by Lusso or any software associated with Lusso, including but not limited to reviews.
Additional Legal Matters
Lusso reserves the right, but not the obligation, to investigate, pursue, seek to litigate, prosecute, and/or refer to law enforcement, if any violations of the agreement between any party and Lusso occur, to the fullest extent permissible by law.
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Any and all parties agree they will not take action that could and will harm the reputation of the opposing party, or that would lead to unfavorable or unwanted publicity of either party.
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You hereby authorize Lusso to contact you electronically, including but not limited to Email, text message, or phone call, regarding any requirement for a mailed notice. Lusso reserves the right to place calls or texts to confirm information and/or details regarding your reservation, to provide a notice in regards to your Lusso Rental or activity, to prevent or investigate fraud if suspected, to collect any amount owed to Lusso, or to communicate important information. We reserve the right to share your contact information including but not limited to your phone number, with any service provider associated with Lusso to assist in pursuing the interests outlined above. Lusso will not share your contact information with any third party provider for purposes not related to the services without your prior consent. Phone, text, and data charges may apply. In the event Lusso is required to obtain your consent for communications, you reserve the right to revoke your consent. You hereby authorize Lusso to contact you any day, at anytime, if it is related to the purposes above. You hereby authorize Lusso and their chosen service providers to monitor or record any phone, text, or email interactions you or anyone acting on your behalf may have, in which it will be used for training, quality control, or any other purpose deemed acceptable by Lusso. You understand that your communications with Lusso may be recorded, monitored, or overheard. If you prefer a phone call not be recored, please contact us via email as an alternative.
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The primary renter of the vehicle agrees to financial responsibility for any and all physical damage and or theft of a rented vehicle that occurs in the duration of a trip, including but not limited to any additional costs and fees that are a result from any damage to the vehicle, no matter who is at fault of the accident. The responsibility listed will apply whether the primary renter has their own auto insurance, or not.
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The primary renter of the vehicle has the choice to be insured against the duration of the trip under their own insurance policy. When renting a vehicle from Lusso, you agree to work with Lusso to file a claim for coverage under any policy of insurance applied to the damages of a Lusso vehicle, if damage is to occur during your reservation. If the primary renter has their own insurance policy for auto coverage, it will be held above any liability auto protection or insurance provided with every trip, dependent on variables including but not limited to any applicable laws, where the damages or accident occured, and/or where the primary renter books the vehicle for a reservation.
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When a vehicle is rented from Lusso, you agree to use the vehicle for personal use only, and not commercial use, examples including but not limited to driving passengers for a fee such as Uber, Lyft, DoorDash, or other delivery services, unless approved with written consent prior to doing such activity from Lusso. You may not begin using the Lusso vehicle until your reservation start time, and you must return the vehicle on time and to the correct location as agreed upon in your agreement. You must present a valid and current drivers license to Lusso, as well as excersizing reasonable care during your use of a Lusso vehicle. You will be required to operate the vehicle in a safe manner, as well as in compliance with any and all applicable laws, including but not limited to speed limits posted, and/or any prohibitions of distracted or impaired driving, during your reservation time with a Lusso vehicle. If an event occurs where Lusso has a concern regarding your use of a Lusso vehicle, Lusso reserves the right to terminate your reservation at any time and require you to return the vehicle, including but not limited to recovering the vehicle if necessary, on behalf of Lusso. You are required by law to wear seat belts while operating a Lusso vehicle, including but not limited to the driver and all passengers in the Lusso vehicle. You are required to to comply with any laws or regulations in relation to child safety seats, and/or any other safety measures for children. You may not leave the Lusso vehicle unlocked when not near the vehicle, or the keys in an unsecured location including but not limited to the ignition, when not using or near the vehicle. You may not engage in any prohibited uses with any Lusso vehicle. If you have any concerns regarding your use during your reservation, please contact Lusso prior to your reservation. If a vehicle is misused and damage occurs as a result, you will be held financially responsible for any damages, claims, loss, and your protection plan has the possibility of being voided.
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Any vehicle booked with Lusso may have built in features or on-board devices that may monitor the state of health of the vehicle, such as real time or moment to moment, during your reservation. This information is not personal information to you, and records information including but not limited to damage and/or accidents, condition of the vehicle, performance of the vehicle, operation of the vehicle, diagnosis data of the vehicle, information such as mileage, acceleration, braking, fuel consumption, fuel level, tire pressure, location, direction, odometer, and any other information related to the vehicle. The use of said features or on-board devices are subject to the terms and conditions made public by the vehicle manufacturer or provider of the technology used, which may include but not be limited to service limitations, system limitations, limitations of liability, warranty exclusions, wireless service provider terms, privacy notices and practices, use and sharing of information, and responsibility of the users. Unless prohibited by law, you hereby authorize the disclosure or use of or access to the data captured by the diagnosis data and you will inform any additional approved driver or passenger of the terms in this section. You hereby agree release Lusso and agree to defend, hold harmless host, and indemnify, operator of the features of the vehicle or any on-board devices, wireless carrier or carriers, and any other supplier or suppliers of components and/or services and their respective employees, directors, officers, and agents from any damage including but not limited to incidental or consequential damages, to any person including but not limited to you, the primary renter, any approved drivers, and any passengers.
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In the event of any damage or incident, you are required to report immediately to Lusso. If a collision has occured, you are required to file a report with the police department. You are required to use reasonable effort to collect evidence from witnesses if applicable to provide Lusso and/or any third party claims administrator with a written report of the incident that occured, as well as any other information requested, including but not limited to insurance information and personal information for all parties involved in the incident. You are required to cooperate with all parties involved in the event of a loss investigation conducted, whether by Lusso or another party, including but not limited to police departments, claims administrators, or insurers. After the incident, if involving anything more than minor damage including but not limited to a scratch or small dent, you must cease the use of the Lusso vehicle unless given explicit permission by Lusso. If you fail to report the incident in a timely manner or cooperate in an investigation, may result in additional charges or fees.
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The conduct listed below may result in reporting the vehicle you have reserved as stolen, which may subject you and any party involved to arrest, and civil or criminal penalties, as well as the voiding of your protection plan chosen at the start of your reservation.
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1. If the rented vehicle is not returned at the time and location agreed upon at the start of your reservation with Lusso
2. If the rented vehicle is not returned by the end of your reservation time, and you have not obtained permission from Lusso to extend your reservation
3. If the rented vehicle is returned to any place that was not agreed upon at the start of your reservation, as well as any damage to, loss or theft of, a Lusso vehicle happening prior to Lusso or an affiliate inspecting the Lusso vehicle upon return at the conclusion of a reservation will be the guests responsibility financially.
4. If you mislead Lusso or provide misrepresented facts involving reserving, use, or operation of a Lusso vehicle.
5. If any interior component, including but not limited to trim pieces and on-board devices, safety equipment, is damaged or stolen, as well as the vehicle itself being stolen or damaged, when the Lusso vehicle is left unlocked and unattended, or running unattended, with they keys being left unsecured during the time of reservation.
6. If you refuse or fail to communicate with the police, Lusso, or any other authority figure with filing a report fully with any accident involving a Lusso vehicle in good faith, or failing to cooperate in an investigation involving a Lusso vehicle.
7. If the rented vehicle is being operated by anyone that has provided inaccurate information including but not limited to a false name, address, drivers license, a drivers license that expires or becomes invalid while the reservation is occuring, anyone who is withholding facts or information from/to Lusso, anyone who has obtained the Lusso vehicle without prior permission, and anyone who is withholding facts or information regarding the use, booking process, or operation of a Lusso vehicle.
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The primary renter of the vehicle involved in the situation in question will be held responsible for any fees associated with any and all private or public investigation costs Lusso has to endure, in order to retrieve a Lusso vehicle that has not been returned. Additional to the costs associated with retrieving the vehicle, the primary renter will be charged a $2,000 fee for case administration if Lusso has to report the Lusso vehicle stolen to law enforcement in the event of a Lusso vehicle not being returned. In the event Lusso or a company acting on behalf of Lusso has to repossess the Lusso vehicle due to the Lusso vehicle not being returned at the end of the reservation, the primary renter will be held financially responsible. Lusso reserves the right to repossess the vehicle if found illegally parked, appearing abandoned, or is used in violation to any laws applicable or these terms and conditions, at the primary renters expense.
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If the vehicle you have rented from Lusso has been stolen and/or gone missing during your reservation or extension period of your reservation, you are required to return the original key you received at the beginning of your reservation to Lusso, as well as file a police report immediately after finding the Lusso vehicle has gone missing and/or has been stolen. You must perform the tasks described above no later than 12 hours after discovery, as well as cooperate to your fullest extent with Lusso, the police department, and any other authority figure relating to the investigation.
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You are within your right to terminate your use of the services provided by Lusso at any time, and Lusso reserves the right to terminate your use of the services provided by Lusso at any time. If Lusso decides to terminate your access to the services provided by Lusso, you will still be held to any obligations incurred prior to the decision to terminate your use of the services provided by Lusso. The termination of the agreement will not affect the disclaimers, waivers, liability limitations, legal disputes and/or any fees due under the agreement, all of the terms listed will survive the termination of an agreement.
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When you sign a Lusso vehicle rental agreement at the beginning of your reservation, you acknowledge and agree fully that any and all charges for your reservation are final, less refundable deposits or balances, you wave your right to dispute any and all charges that are connected to your reservation. Any and all claims, chargebacks, and/or disputes that are submitted to your payment method company that was provided at the beginning of your reservation can and will result in a payment dispute service charge of $2,000. When you sign a Lusso vehicle rental agreement at the beginning of your reservation, you hereby acknowledge and agree that the charge listed above will be paid, regardless of who's favor the dispute is settled in.​